| Priority |
Issue type |
Service standard |
| Emergency response |
For situations that require immediate action to make the area safe. |
2 hours |
| High |
Pit surround or lid has collapsed and fallen into a pit causing a potential hazard to the public requiring immediate action to make safe. |
24 hours or next working day |
| Medium |
Pit surround or lid has been damaged and requires action to make area safe prior to becoming a hazard to the public e.g. near schools or shopping centres. |
7 working days |
| Low |
All other requests from customers for general maintenance to pit surrounds and lids. |
Actioned within 30 business days. |
