Urgent / emergency works

Priority	Issue type	Service standard
High	Situations that require immediate response to make the area safe. Urgent/Emergency works also include footpaths, drainage and signage that is in a condition that is dangerous to the travelling public, vehicle or pedestrian.	2 hours
Medium	Where the situation is dangerous to the travelling public.	7 working days
Low	All other requests for cleaning of drainage pipes that are believed to be blocked due to water subsiding are to be actioned.	Actioned within 30 business days