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Active Service Model

Working with the person to stay as active, connected and independent as possible.

What is the Active Service Model?

The Active Service Model (ASM) is a quality initiative to enhance service provision for Victorians who use Home and Community Care (HACC) services. ASM aims to help people live in the community as independently and autonomously as possible. Being independent means people can manage their daily activities, including social and community participation. Being autonomous means people can make their own decisions.

  • Capacity building, restorative care and social inclusion to maintain or promote a person's capacity to live as independently and autonomously as possible.
  • A holistic, person and family-centred approach to care that promotes wellness and active participation in goal setting and decisions about care.
  • Timely and flexible services that respond to the person's goals and maximise their independence.
  • Collaborative relationships between providers for the benefit of people using services.

The ASM approach is supported by 5 key principles:

  • People want to remain autonomous.
  • People have potential to improve their capacity.
  • People's needs should be viewed in a holistic way.
  • HACC services should be organised around the person and carer; the person should not be slotted into existing services.
  • A person's needs are best met where there are strong partnerships and collaborative working relationships between the person, their carers and family, support workers and service providers.

Who can I talk to?

The South Division Health ASM industry consultants are available to work with HACC agencies to further embed the Active Service Model (quality improvement approach) within their current practices. Our industry consultants are:

Alison Clarke

Phone:(03) 9599 4462
Mobile: 0419 376 893
Email: aclarke [at] bayside.vic.gov.au

Paula Clancy

Phone:(03) 9599 4714
Mobile: 0419 186 291
Email: pclancy [at] bayside.vic.gov.au

For more information, please contact:

Catherine McGarry

SDH ASM/Diversity Administration Officer
Phone: (03) 9599 4773
Email: cmcgarry [at] bayside.vic.gov.au

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