Go to top of page

Community satisfaction results

In 2018, we commissioned Metropolis Research to undertake a community satisfaction survey. More than 700 households were interviewed face-to-face.

The survey was designed to measure community satisfaction with a range of our services and facilities as well as to measure community sentiment on a range of additional issues of concern in the municipality.

The survey looked at

  • Satisfaction with our overall performance and change in performance
  • Satisfaction with aspects of governance and leadership
  • Importance of and satisfaction with 26 services and facilities
  • Issues of importance to address in the coming year
  • Satisfaction with our advocacy to other levels of government
  • Agreement with statements about Bayside Council as an organisation
  • Satisfaction with planning for population growth
  • Satisfaction with aspects of planning and development
  • Satisfaction with aspects of traffic and parking
  • Satisfaction with aspects of our customer service

How was the survey conducted?

The 2018 survey was more extensive than previous years, with 700 residents interviewed this year, up from 400 last year, and was conducted in person rather than over the phone.

The survey involved in-depth conversations to truly understand the issues that are important to Bayside residents and to gauge how we are performing. It measured residents’ satisfaction with overall performance, services and facilities, planning and development, customer service and planning for population growth, along with other issues.

What are some of the key results?

  • The majority of respondents were satisfied with our overall performance, giving an average score of 6.9 out of 10.
  • More than 37% of respondents were very satisfied with our overall performance, giving a score of 8 or more out of 10.
  • Satisfaction with our overall performance was higher than the average for the six inner eastern region councils; Yarra, Glen Eira, Stonnington, Bayside, Port Phillip and Melbourne.

What were some of the issues?

The survey also explored the top issues of concern for the community, with residents most concerned with building, planning, housing and development, car parking and traffic management.

Building issues mostly related to high-density development and included:

  • the number of new developments
  • size of development
  • height and set-back distances of buildings
  • the protection of neighbourhood character

These development issues have a flow-on impact on car parking and traffic management.

These results were broadly consistent with data obtained as part of our Community Plan 2025 about areas that are important for our community.

Download the report

Please note that this report has been provided by a third party organisation and we are unable to supply the document in Word format.

Community satisfaction results report (PDF, 4.47MB)