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Community satisfaction results

Each year, Local Government Victoria coordinates the state-wide Local Government Community Satisfaction Survey. The main objectives of the survey are to assess performance and to seek insight into ways to provide improved or more-effective service delivery.

Overall score

We are currently scoring on par with like Councils in metropolitan Melbourne with an overall score of 63 (Metropolitan Average is 64) but significantly higher than the statewide average of 59.

Areas of strength

Arts centres and libraries (76), appearance of public areas (74), waste management (73), recreational facilities (71), sealed local roads (69) and elderly support service (68) continue to be areas of strength.

Areas to address

Further work is required in planning for population growth (47), planning and building permits (47) and town planning policy (49). We have recently introduced a raft of changes to help improve its planning capabilities. Read more about easier, faster development approvals

The survey indicated that there is also opportunity for improvement in the area of consultation and engagement (51). We are committed to delivering our community’s aspirations for Bayside as a key focus under our new Council Plan. Our have your say website is always open for the community to comment on a range of issues or projects.

These results were broadly consistent with data obtained as part of our Community Plan 2025 about areas that are important for our community.

Please note that this report has been provided by a third party organisation and we are unable to supply the document in Word format.