General community information
Please do not attend any Bayside City Council facilities or services if you are unwell or have been exposed to a confirmed or suspected case of COVID-19.
For the most up-to-date information or advice about COVID-19 (Coronavirus) visit the Victorian Government Department of Health and Human Services (DHHS) website.
We are prioritising services to Bayside’s most vulnerable residents including our aged care and delivered meals clients. These services are continuing following strict hygiene and social distancing guidelines.
The Bayside Corporate Centre customer service counter is currently closed. Find out more here
A full range of services are available online or via phone - check out how to perform your transaction or query here.
Bayside beaches remain open, however physical distancing and social gathering restrictions remain in place.
Boat ramps and piers are closed.
Bayside Men's Sheds, Seniors' Citizens Centres and the Peterson Youth Centre are currently closed.
Council and Committee meetings will proceed online however the meetings will be livestreamed via Council’s website. Public questions will be read out at the meetings. Find out more about arrangements for Council meetings.
Animal management, environmental health, parking and traffic and other services continue to operate.
Immunisation sessions will continue as advertised but bookings are now essential. Please ring Family Services 9599 4755 to make a booking.
We will be enforcing strict hygiene and social distancing guidelines at all immunisation sessions. Influenza vaccinations for children between 6 months of age and up until age 5, are now available for free at our community immunisation sessions.
We can also offer vaccinations for those over the age of 65 years, and those between 5 and 64 years of age with an underlying medical condition.
Those eligible include Aboriginal and Torres Strait Islander people, pregnant women (at any stage of pregnancy) and medical conditions that put the individual at risk of severe influenza and its complications.
Bayside Libraries are currently closed.
Please hold onto your books as we have extended all borrowings until after Stage 4 restrictions are scheduled to expire
Shop local during COVID-19 - please support our local businesses who have been significantly affected during the pandemic.
Our Still Open for Business Directory includes more than 600 local businesses who are operating in line with Stage 4 restrictions, offering online shopping, take-away or delivery services.
Your support will help ensure that they can continue to service our community and support employment opportunities.
These appointments will continue as scheduled however via telephone or email (online applications may also be available). The nurse will contact you to conduct the consultation.
All appointments including drop in sessions must now be pre-booked on 9599 4755 during business hours.
Playgrounds, skate parks and outdoor gyms are closed.
Bayside City Council has a hardship policy which can apply to ratepayers who are having difficulty paying their rates as a result of the COVID-19 crisis and would like to defer their rates payment until 30 September 2020.
For assistance with sharps collection, please call our Environmental Health Department on 9599 4417 to make an appointment.
Kerbside collections continue to operate as usual. Please place your bins in easy reach as our truck drivers are not leaving their vehicles to move bins. If you bin can’t not be reached, it may not be emptied.
Hard waste service continues as normal.
The Bayside Waste and Recycling Centre is currently closed to members of the public.
We provide a range of services designed to support older residents, or the person you care for, to stay active and independent for as long as possible:
- Meals and shopping
- Cleaning assistance
- Showering and hygiene assistance
- Safety related home maintenance
- Respite care.
Our staff adhere to strict health and hygiene guidelines as outlined by the Department of Health and Human Services.
Contact us on 9599 4444 to find out more about these services.
If you have family, friends or neighbours who can shop for you, please utilise their support.
Family and friends can also help you to order shopping online to be delivered to your door. You can ask that your shopping is left at the door to minimise contact with other people.
We can also shop for you. Contact Council on 9599 4444 to arrange this service.
Never share your bank or credit cards details with strangers.
There are a number of online shopping options:
- Bayside Still Open for Business Directory – local Bayside businesses who will do deliveries or take away.
- Woolworths online shopping
- Coles online shopping
- IGA or call 1800 018 384
We can also assist you to register for priority online shopping services. Contact us on 9599 4444 for assistance.
Free care packages are available for residents with no access to food and essential supplies under a program introduced by the Victorian Department of Health and Human Services to support people in mandatory self-isolation, who have little or no food, and no network of family and friends to support them. Call 1800 675 398 to order a care package.
BayCISS provides emergency relief by offering food parcels and/or vouchers, information, advocacy, casework and referral services to residents experiencing isolation or financial difficulty.
Please visit the agency located at 12 Katoomba Street, Hampton East or give us a call on 9555 9910. Opening hours are 10am to 2pm each weekday. If you are unable to get through on the phone, you can email manager [at] bayciss.org.au or via their website.
Many local pharmacies will do home deliveries. Call your local pharmacy to check if they will deliver.
Australia Post has launched a Pharmacy Home Delivery Service to support vulnerable members of the community and those in self-isolation, so they can have ongoing access to essential medications. Check with your local pharmacy to see if they are part of this service.
We can help you stay connected during self-isolation. We have staff that can visit you in your home or have a chat through our new social connection program.
We can also connect you to other local agencies or support services for additional assistance. Avoiding social isolation is an essential part of maintaining our residents’ health and wellbeing.
Contact us on 9599 4444 to find out more about these services.
While our libraries are closed, our online library is still open with a vast array of online books, magazines, videos and more.
The Australian Government’s Head to Health website includes a range of online mental health support tips and advice including information on how to access support.
The Victorian Department of Health and Human Services website features tool, tips, videos and other resources to help you look after your mental health during the COVID-19 pandemic.
If you are in need of assistance, we can help. Call us on 9599 4444 to speak with one of our friendly team.