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COVID-19 and Bayside City Council services & facilities

We are working to support our community and continue to provide essential services during the COVID-19 pandemic.

Specific service updates

Support for residents

Support for businesses, community and sports groups

We are closely monitoring the ever-evolving COVID-19 pandemic and actively taking steps to mitigate the impact and spread of COVID-19 based on the advice of the Victorian Department of Health and Human Services (DHHS).

To find out the latest information visit the Department of Health and Human Services COVID-19 website.

The health and safety of our community and staff is our top priority and we will strive to keep you informed.

If you need support

We are here to support our residents through this uncertain time.

Residents experiencing financial difficulties can defer rates payments with no penalty interest for up to 12 months under Council’s Hardship Policy. Many residents have already accessed the policy to defer their rates.

Our Community Support Line is open for all residents experiencing hardship or vulnerability due to COVID-19.

Services available include emergency food relief, delivered meals, referral to specialist agencies, social connections program and help with shopping and in home care. 

If you, or someone you know, need assistance, we can help. Call us on 9599 4444 to speak with one of our friendly team or find out more here.


General community information

Please do not attend any Bayside City Council facilities or services if you are unwell or have been exposed to a confirmed or suspected case of COVID-19.

If you have any concerns or queries you can call us on (03) 9599 4444 or Contact Us Online.

For the most up-to-date information or advice about COVID-19 (Coronavirus) visit the Victorian Government Department of Health and Human Services (DHHS) website

Service updates

Services for our aged care and delivered meals clients are continuing following strict hygiene and social distancing guidelines. Find out more about the services available to assist you or the person you care for, remain independent, active and socially connected.

The Bayside Corporate Centre customer service counter is open 9am-4pm Monday to Friday for general enquiries.  Find out more here

A full range of services are available online or via phone - check out how to perform your transaction or query here.

Bayside beaches are open, however physical distancing and social gathering restrictions remain in place.

Boat ramps, jetties and piers are open.


Brighton Men's Shed has reopened and the Bayside (Beaumaris) Men's Shed is reopening soon.  Our Seniors' Citizens Centres will be reopening shortly.

The Peterson Youth Centre is currently closed. 

Council and Committee meetings will proceed online however the meetings will be livestreamed via Council’s website. Public questions will be read out at the meetings. Find out more about arrangements for Council meetings.

All events scheduled have been cancelled or postponed. Keep an eye on Council’s Facebook and Twitter pages for more information on any changes to scheduled events.  

Animal management, environmental health, parking and traffic and other services continue to operate.

Bayside Gallery is now open. You can also access many of our our exhibitions online. Find out more about the Bayside Gallery

Immunisation sessions will continue as advertised but bookings are now essential.  Please ring Family Services 9599 4755 to make a booking.

We will be enforcing strict hygiene and social distancing guidelines at all immunisation sessions. Influenza vaccinations for children between 6 months of age and up until age 5, are now available for free at our community immunisation sessions.

We can also offer vaccinations for those over the age of 65 years, and those between 5 and 64 years of age with an underlying medical condition. 

Those eligible include Aboriginal and Torres Strait Islander people, pregnant women (at any stage of pregnancy) and medical conditions that put the individual at risk of severe influenza and its complications.

Bookings no longer required

In keeping with the State Government’s Roadmap for Reopening, we are pleased to announce that reservations can now be collected from Hampton, Beaumaris and Brighton Library between 10am-6pm Monday-Friday without needing to make an appointment.

Simply select your items via the library catalogue, wait for the notification to say they're ready and then make your collection between 10am-6pm Monday-Friday.

For browsing, you may enter Brighton and Beaumaris Libraries during opening hours to browse and collect your reservations.

No bookings are required, however there is a limit of 40 people in the library at any given time, so there may be a slight delay before you can enter. In keeping with safety requirements, staff will greet you in the foyer and collect your contact details. 

At Hampton Library, there is currently no public access to the building for browsing but staff are happy to serve you in the foyer area.

You can also access a vast array of online library services currently available to Bayside Library Service members right now.

Shop local during COVID-19 - please support our local businesses who have been significantly affected during the pandemic.

Our Still Open for Business Directory includes more than 600 local businesses operating in line with restrictions.

Our extended outdoor dining and shopping initiative is helping Bayside businesses to operate in a COVID Safe way - find out more.

Your support will help ensure that they can continue to service our community and support employment opportunities.

Visit the 'Open for Business' Directory


These appointments will continue as scheduled however via telephone or email (online applications may also be available). The nurse will contact you to conduct the consultation. 

All appointments including drop in sessions must now be pre-booked on 9599 4755 during business hours.

Animal management, environmental health, parking and traffic and other services also continue to operate at the present time.

Apply for an infringement review here 

Animal management, environmental health, parking and traffic and other services also continue to operate at the present time.

Renew your animal registration

Bayside playgrounds, skate parks and the outdoor gym equipment are open.

Bayside City Council has a hardship policy which can apply to ratepayers who are having difficulty paying their rates as a result of the COVID-19 crisis and would like to defer their rates payment.

Request a rates payment deferral

Now that restrictions are easing, it’s a great opportunity to rediscover many of the things you love about Bayside.

We are all eager to reconnect with the people, places, experiences and simple pleasures that we’ve missed during COVID-19 restrictions.

And Bayside City Council is continuing to support our community as we look to the future. 

Over coming months we’ll be rolling out a range of initiatives to carefully, safely and steadily support residents, businesses and our highly valued and varied community groups.

Find out more about Rediscover Bayside

For assistance with sharps collection, please call our Environmental Health Department on 9599 4417 to make an appointment.

Parking and traffic continue to operate at the present time. If you wish to appeal a parking infringement - click here

Kerbside collections continue to operate as usual. Please place your bins in easy reach as our truck drivers are not leaving their vehicles to move bins. If you bin can’t not be reached, it may not be emptied.

Hard waste service continues as normal.

The Bayside Waste and Recycling Centre is open to the public.

Support for residents during COVID-19

We are here to support vulnerable, isolated, older residents or those with a disability through the COVID-19 (Coronavirus) outbreak.

There are many services available to support residents in Bayside during the COVID-19 pandemic.

We provide a range of services designed to support older residents, or the person you care for, to stay active and independent for as long as possible:

  • Meals and shopping
  • Transport
  • Cleaning assistance
  • Showering and hygiene assistance
  • Safety related home maintenance
  • Respite care.

Our staff adhere to strict health and hygiene guidelines as outlined by the Department of Health and Human Services.

Contact us on 9599 4444 to find out more about these services.

If you have family, friends or neighbours who can shop for you, please utilise their support. 

Family and friends can also help you to order shopping online to be delivered to your door. You can ask that your shopping is left at the door to minimise contact with other people.

We can also shop for you. Contact Council on 9599 4444 to arrange this service.

Never share your bank or credit cards details with strangers.

There are a number of online shopping options:

We can also assist you to register for priority online shopping services. Contact us on 9599 4444 for assistance.

Free care packages are available for residents with no access to food and essential supplies under a program introduced by the Victorian Department of Health and Human Services to support people in mandatory self-isolation, who have little or no food, and no network of family and friends to support them. Call 1800 675 398 to order a care package.

BayCISS provides emergency relief by offering food parcels and/or vouchers, information, advocacy, casework and referral services to residents experiencing isolation or financial difficulty.

Please visit the agency located at 12 Katoomba Street, Hampton East or give us a call on 9555 9910.  Opening hours are 10am to 2pm each weekday.  If you are unable to get through on the phone, you can email manager [at] bayciss.org.au or via their website.

Many local pharmacies will do home deliveries. Call your local pharmacy to check if they will deliver.

Australia Post has launched a Pharmacy Home Delivery Service to support vulnerable members of the community and those in self-isolation, so they can have ongoing access to essential medications. Check with your local pharmacy to see if they are part of this service.

We can help you stay connected during self-isolation. We have staff that can visit you in your home or have a chat through our new social connection program.

We can also connect you to other local agencies or support services for additional assistance. Avoiding social isolation is an essential part of maintaining our residents’ health and wellbeing.

Contact us on 9599 4444 to find out more about these services.

The Australian Government’s Head to Health website includes a range of online mental health support tips and advice including information on how to access support.

The Victorian Department of Health and Human Services website features tool, tips, videos and other resources to help you look after your mental health during the COVID-19 pandemic.

If you are in need of assistance, we can help. Call us on 9599 4444 to speak with one of our friendly team.