Director Community and Customer Experience

Applications for this vacancy are now closed, please head here for current opportunities at Bayside City Council

The Director Community and Customer Experience role at Bayside City Council is a unique and exciting opportunity to join a sector leading organisation. You'll lead an energetic and collaborative team with a strong driving purpose.

Our opportunity

Roles like this one do not come up very often. Reporting to the CEO, you’ll lead a fabulous, committed team focused on strengthening our community through the provision of frontline services. You’ll be joining at a critical time for our aged care services as we navigate the exciting transition towards being one of the few councils developing a commercially sustainable aged care business.

We are already sector-leading in many of the services we deliver, and as a member of the executive leadership team, you will collaborate to realise our goal of being sector leading.  This will see you setting strategy, providing the clarity and vision that connects and unifies our whole organisation, and monitoring the achievement of our outcomes. Our executive team aspires to challenge itself and the organisation to grow as leaders and be ambitious about our capacity to achieve extraordinary things for our community.

Why the role exists and what it will achieve

In addition to your role in the executive team, you will lead and inspire a high-performing, engaged, and empowered workforce in our largest division, Community and Customer Experience, to improve community wellbeing across all ages, stages and abilities.

Is this role for you? 

This role is for you if you have already led a wonderful high-performing team. You have created a vision and strategy that engaged your team and achieved its outcomes.  Your experience and passion for developing individuals and teams created a culture that enabled growth and empowered people to perform at their best.

To thrive in this position, you'll have

• experience leading a multi-disciplinary team at a senior level
• extensive senior leadership experience in a complex service environment, including a proven record in delivering outcomes to meet business, financial and stakeholder objectives
• proven experience in engaging the community to help the organisation understand issues, co-design potential solutions and assist Council in its decision making to deliver community focused outcomes
• commercial acumen and an understanding of the relationships and structures in a government setting
• demonstrated knowledge of aged care and its changing funding and purchasing environment preferred.
• a degree in Business/Management, Commerce, Community/Arts and Culture, Recreation or a related discipline.

About us

"We exist to create extraordinary places, thriving communities, better futures."

The City of Bayside is 8 kilometres south of Melbourne's Central Business District. It covers 17 stunning kilometres  Port Phillip's coastline and is home to over 107,000 residents. 

At Council, we have a team of 650 and an operating expenditure budget of over $126 million, delivering over 100 services for our community across a diverse range of areas aged services, family services, parks and leisure, libraries, arts and culture, economic development and planning.

Our community members are proud to call Bayside home and employees are proud to work for Council, making a difference in the lives of people across our community. Our people are also proud of our environmental commitment and performance as one of only eight councils maintaining verified carbon neutrality for Council’s operations. 

What we offer

At Bayside City Council, we are committed to a positive, flexible and inclusive workplace culture, where our people and customers feel respected and valued. We are proud to serve our community through operating with transparency, integrity and in the best interests of the Bayside community to deliver exceptional service.

Location

We work hybridly. When you are working from the office, our beautiful Bayside location is glorious. Head office has parkland surrounds and the beach within a 500m walk. We even boast beautiful a coastal Indigenous Trail that provides insight into the relationship between our First Nation’s culture and the coastal environment. Whether you are working from home, from the office or out in the field we continue to focus on ensuring our systems and processes enable collaboration and connection.

Wellbeing

Our employee's wellbeing is a priority for us, and we demonstrate this through our flexible work options and generous leave provisions.  We have dedicated staff wellbeing programs and events, gym membership discounts and fully funded Wellbeing Assistance Program for employees and their families. We also have a very active social club.

Culture

Our values driven, collaborative One Bayside culture sees us in the top quartile for employee engagement. That doesn’t mean that we rest on our laurels. We are always looking for ways to ensure our culture is one where people can thrive. This year we are putting increased focus and effort on diversity, equity and inclusion as it is important to our Bayside community and our staff that everyone is respected and valued. We are always striving to improve and have a goal of being sector leading….without meaning to brag in some areas we already are. 

Sustainable

We are passionately committed to sustainability in the way we work.  Councillor Evans, OAM exemplifies this in his comments “What an achievement to be able to say we’re certified carbon neutral in Council operations - every Baysider should be proud.  We’re taking full responsibility for the emissions we create through our operations and will continue to minimise our carbon footprint as much as possible so there is only a small residual amount to offset.”

How to apply

If you’re ready to be part of our incredible organisation and lead an organisation proud to make a difference in the lives of people across our community:

• Review the position description.
• If you think you possess the necessary skills and expertise to be successful in this role and are confident you can live our Values and Behaviours, please submit your application to Jessica Kelemen, at jkelemen@bayside.vic.gov.au. 
• Your application should include a resume and a covering letter (max 2 pages), outlining how your skills and experience meet the key accountabilities and challenges of the role and how you already live Bayside City Council values.

Important information for candidates

Bayside City Council prides itself on its values of Respect Each Other, Own It, Work Together and Find Better Ways.

Bayside City Council proudly acknowledges the Bunurong People of the Kulin Nation as the Traditional Owners and Custodians of this land, and we pay our respects to their Elders, past, present and emerging as well as any Aboriginal or Torres Strait Islander community members with us today.

Council is committed to the health and safety of its employees and addressing risks of COVID-19 in the workplace. Council’s COVID-19 Vaccination Policy requires all workers to be fully vaccinated with an approved COVID-19 vaccine before commencing employment.

Council is committed to building a culture that keeps children and young people safe. Applicants will be required to satisfactorily undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.

We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment.  We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQA+ people and people from culturally diverse backgrounds to apply for this opportunity.