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Food and green waste: report a problem

We are currently in the process of changing over red lids to the new green ones to signal the start of food and green waste collection.

If your red lid has not been changed, or you did not receive a caddy and compostable bags when your lid was changed, you can let us know via the form below.

Residents sharing a bin

This form can also be used to request a caddy and compost bags by tenants of multi-unit developments who use a council service and share a food and green waste bin.

What to do next

If you are reporting a missed bin lid change then please fill out the form below and then put your red-lidded bin out on the nature strip.

Please allow 10 working days for us to make the switch and deliver your caddy and bags. Please note your caddy and bags may be delivered separately to your lid being changed over.

Lost, stolen or damaged bins

If your lid was not changed because your bin is lost, stolen or damaged then please report it here.

What is the problem?

Please put your red-lidded bin out on your nature strip once you have submitted this form. We will visit to change your lid at the next possible opportunity.
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