COVID-19 update
Our Customer Service Front Counter, Libraries and Gallery are open again following the easing of Victorian Government restrictions. Read our full COVID-19 update.
Asset protection permits often require a security deposit. This will be refunded if assets are deemed to be in satisfactory condition after the building and construction works are complete. Find out how to get your refund.
Claim your refund as soon as building and construction works are complete and you are satisfied that all public assets are in their original condition.
If we deem that public assets have not been repaired to an acceptable condition, we will not refund the security deposit until they are fixed.
If we are required to undertake remediation works for you, the cost of those works will be deducted from your security deposit and only the balance (if any) will be refunded. If the security deposit does not cover the full cost of the repairs, the property owner will be required to pay outstanding expenses.