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Support for Bayside residents during COVID-19

Friday, July 24, 2020

We are here to support our residents through the COVID-19 (Coronavirus) outbreak. 

Council support in your home

We provide a range of services designed to support older residents, or the person you care for, to stay active and independent for as long as possible:

  • Meals and shopping
  • Transport
  • Cleaning assistance
  • Showering and hygiene assistance
  • Safety related home maintenance
  • Respite care.

Our staff adhere to strict health and hygiene guidelines as outlined by the Department of Health and Human Services.

Contact us on 9599 4444 to find out more about these services.


If you have family, friends or neighbours who can shop for you, please utilise their support. 

Family and friends can also help you to order shopping online to be delivered to your door. You can ask that your shopping is left at the door to minimise contact with other people.

We can also shop for you. Contact Council on 9599 4444 to arrange this service.

Never share your bank or credit cards details with strangers.

Online shopping

There are a number of online shopping options:

We can also assist you to register for priority online shopping services. Contact us on 9599 4444 for assistance.

Care packages

Free care packages are available for residents with no access to food and essential supplies under a program introduced by the Victorian Department of Health and Human Services to support people in mandatory self-isolation, who have little or no food, and no network of family and friends to support them. Call 1800 675 398 to order a care package.

BayCISS provides emergency relief by offering food parcels and/or vouchers, information, advocacy, casework and referral services to residents experiencing isolation or financial difficulty. Please visit the agency located at 12 Katoomba Street, Hampton East or give us a call on 9555 9910.  Opening hours are 10am to 2pm each weekday.  If you are unable to get through on the phone, you can email manager [at] bayciss.org.au or via their website.

Pharmacy deliveries

Many local pharmacies will do home deliveries. Call your local pharmacy to check if they will deliver.

Australia Post has launched a Pharmacy Home Delivery Service to support vulnerable members of the community and those in self-isolation, so they can have ongoing access to essential medications. Check with your local pharmacy to see if they are part of this service.

Help to stay connected

We can help you stay connected during self-isolation. We have staff that can visit you in your home or have a chat through our new social connection program.

We can also connect you to other local agencies or support services for additional assistance. Avoiding social isolation is an essential part of maintaining our residents’ health and wellbeing.

Contact us on 9599 4444 to find out more about these services.

Other services and support

While our libraries are closed, our online library is still open with a vast array of online books, magazines, videos and more.

The Australian Government’s Head to Health website includes a range of online mental health support tips and advice including information on how to access support.

The Victorian Department of Health and Human Services website features tool, tips, videos and other resources to help you look after your mental health during the COVID-19 pandemic.

Contact us for support

If you are in need of assistance, Council can help. Call us on 9599 4444 to speak with one of our friendly team.