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COVID-19 and Bayside City Council services and facilities

We are working to support our community and continue to provide essential services during the COVID-19 pandemic.

Council facilities have reopened following the easing of restrictions.

Current Victorian Government COVIDSafe settings mean that all visitors to Bayside libraries and the gallery must be vaccinated and show proof of vaccination to our staff. This is a Victorian Government requirement.

Sandringham Library

General community information

To find out the latest information on the COVID-19 pandemic, current restrictions and vaccinations visit the Victorian Government Coronavirus website.

The health and safety of our community and staff is our top priority and we will strive to keep you informed.

Please do not attend any Bayside City Council facilities or services if you are unwell or have been exposed to a confirmed or suspected case of COVID-19.

If you have any concerns or queries you can call us on (03) 9599 4444 or Contact Us Online.

For the most up-to-date information or advice about COVID-19 visit the Victorian Government Coronavirus website.

Impacted services

Services for our aged care and delivered meals clients are continuing following strict hygiene and social distancing guidelines. Find out more about the services available to assist you or the person you care for, remain independent, active and socially connected.

The Bayside Community Nursery has reopened for 2022.

The Bayside Corporate Centre customer service counter is open.

We no longer require proof of vaccination unless you are meeting with staff for more than 15 minutes.

A full range of services is also available online or via phone.

Bayside beaches, boat ramps, jetties and piers are open.

Men's Sheds, Bayside Seniors' Citizens Centres and Community Centres are open.

The Peterson Youth Centre is closed for drop in visitors but open for bookings.

As per guidance from the Department of Health on COVIDSafe plans for workplaces, physical distancing of 1.5m must be observed within the Council Chamber. On this basis, a maximum of 25 registered speakers are able to be present in the Chamber for Council or Delegated Committee meetings at any one time. 

Find out more about arrangements for Council meetings.

Keep an eye on Council’s Facebook and Twitter pages for information on events.  

Animal management, environmental health, parking and traffic and other services are operating.

Bayside Libraries at Sandringham, Beaumaris and Brighton are open. Hampton library will reopen in June. Our library services comply with the Victorian Government COVID Directions.

You can also access a vast array of online library services currently available to Bayside Library Service members right now.

  • Face to face appointments have now resumed for all babies/children. 
  • Telehealth appointments are still available upon request.
  • All families must wear a fitted face mask when attending a maternal child health centre or in their home when staff are conducting a home visit (this does not include children under 12 years of age).
  • Do not attend a face-to-face appointment if you or your child/children are experiencing cold/flu symptoms, have been a close contact of a positive case, or family is in isolation period.

 Please call 9599 4755 to reschedule your appointment or book a Telehealth consultation.

Animal management, environmental health, parking and traffic and other services are operating.

Renew your animal registration

Support for residents during COVID-19

We are here to support our residents through this uncertain time.

Council’s hardship policy can be applied to ratepayers who are having difficulty paying their rates as a result of COVID-19. Make a rates payment arrangement.

Our Community Support Line is open for all residents experiencing hardship or vulnerability due to COVID-19.

Services available include emergency food relief, delivered meals, referral to specialist agencies, social connections program and help with shopping and in home care. 

If you, or someone you know, need assistance, we can help. Call us on 9599 4444 to speak with one of our friendly team or find out more here.

There are many services available to support residents in Bayside during the COVID-19 pandemic.

We provide a range of services designed to support older residents, or the person you care for, to stay active and independent for as long as possible:

  • Meals and shopping
  • Transport
  • Cleaning assistance
  • Showering and hygiene assistance
  • Safety related home maintenance
  • Respite care.

Our staff adhere to strict health and hygiene guidelines as outlined by the Department of Health and Human Services.

Contact us on 9599 4444 to find out more about these services.

If you have family, friends or neighbours who can shop for you, please utilise their support. 

Family and friends can also help you to order shopping online to be delivered to your door. You can ask that your shopping is left at the door to minimise contact with other people.

We can also shop for you. Contact Council on 9599 4444 to arrange this service.

Never share your bank or credit cards details with strangers.

There are a number of online shopping options:

We can also assist you to register for priority online shopping services. Contact us on 9599 4444 for assistance.

Free care packages are available for residents with no access to food and essential supplies under a program introduced by the Victorian Department of Health and Human Services to support people in mandatory self-isolation, who have little or no food, and no network of family and friends to support them. Call 1800 675 398 to order a care package.

BayCISS provides emergency relief by offering food parcels and/or vouchers, information, advocacy, casework and referral services to residents experiencing isolation or financial difficulty.

Please visit the agency located at 12 Katoomba Street, Hampton East or give us a call on 9555 9910.  Opening hours are 10am to 2pm each weekday.  If you are unable to get through on the phone, you can email manager@bayciss.org.au or via their website.

Many local pharmacies will do home deliveries. Call your local pharmacy to check if they will deliver.

Australia Post has launched a Pharmacy Home Delivery Service to support vulnerable members of the community and those in self-isolation, so they can have ongoing access to essential medications. Check with your local pharmacy to see if they are part of this service.

We can help you stay connected during self-isolation. We have staff that can visit you in your home or have a chat through our new social connection program.

We can also connect you to other local agencies or support services for additional assistance. Avoiding social isolation is an essential part of maintaining our residents’ health and wellbeing.

Contact us on 9599 4444 to find out more about these services.

The Australian Government’s Head to Health website includes a range of online mental health support tips and advice including information on how to access support.

The Victorian Department of Health and Human Services website features tool, tips, videos and other resources to help you look after your mental health during the COVID-19 pandemic.

If you are in need of assistance, we can help. Call us on 9599 4444 to speak with one of our friendly team.