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My Aged Care process explained

There are a range of services available to assist older people to remain at home in the community for as long as they are able.

All people who are over the age of 65 and wish to receive age care services must register with My Aged Care.

My Aged Care are responsible for registering people over 65 years for support. If you are under 65 and have a permanent and significant disability then you will need to access the NDIS.

Need some help? Call us on 039 599 4632 if you want to talk about the services we provide or find out more about other support available.

Step 1: Contact My Aged Care

You can begin your application by calling My Aged Care on 1800 200 422 (Mon– Fri 8am-8pm, Saturday 10am – 2pm) or visiting the My Aged Care website.

Step 2: Referral for an assessment

Once registered with My Aged Care they will send a referral to an assessment service, who will contact you to organise a home assessment.

Step 3: Referral to a service

After an assessment is completed you will be referred to your chosen provider which depending on your preference could either be Bayside City Council or another funded provider.

Step 4: Setting up service

If your support is provided by us we’ll assign care staff to suit your needs and preferences.

Step 5: Care services begin

We’ll provide regular care staff who are skilled in the provision and services required.

Step 6: Reviewing your needs

To ensure our services continue to meet your needs, we’ll listen to your feedback and adjust your services as required. 

You can also contact My Aged Care at any time to request a review if your needs have changed.

Contact details

Bayside City Council: (03) 9599 4632

My Aged Care: 1800 200 422 (Monday-Friday 8am-8pm, Saturday 10am-2pm)

Visit My Aged Care’s website