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Submit your request for Bayside City Council, Victoria

Urgent safety risks

  • For life-threatening emergencies, call Triple Zero (000).
  • For flood, storm and earthquake emergencies, contact the SES on 132 500.
  • For urgent Council facility, drainage, public tree, syringe disposal risks, or offensive graffiti call us (03) 9599 4444. 

Chat to us

Need some immediate help from our Customer Service team? Try our live chat service during business hours by clicking 'Chat to us' in the bottom right-hand corner.

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Commonly used forms

Using the correct form to submit your request will help us process it most efficiently.

Missed bin collection

Noise complaints

Damaged footpath

Public tree issues

Abandoned vehicles

Infringement reviews

Dumped rubbish

Update rates details

Can't find the right form for your request? Browse our range of services.

Use this form to:

  • Ask a question
  • Discuss an existing service request
  • Provide feedback or a compliment

Before completing this form, you can take a look at our customer service commitments.

What is your enquiry about?

For the quickest way to get your bin recollected, please use our Report a Missed Bin Collection form.

This will send your request directly to the responsible team.

Have you contacted us previously about this request?
Do you have a reference number for this request?
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Total upload limit per form is 30 MB
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Would you like a confirmation email containing your reference number?

If you are anonymous, you will not receive:

An email confirmation showing your submitted information, communication or updates from us about this issue or reference number for this contact.

For the quickest way to get report dumped rubbish, please use our Report Illegally Dumped Rubbish form.

This will send your request directly to the responsible team.

For the quickest way to report a problem regarding a public tree, please use our Report Public Tree Issues form.

This will send your request directly to the responsible team.

For infringement related enquiries, please use our Infringement Reviews page.

This will send your request directly to the responsible team.

For changes to your rates notice details, requesting a copy of your rates notice and payment options, visit our Rates homepage.

This will send your request directly to the responsible team.

Other ways to contact us:

By phone

(03) 9599 4444 (incl. after hours)
Fax (03) 9598 4474

Email

To help us manage your request most efficiently, please complete the form on this page.

Visiting us

Our Customer Service Counter at the Bayside Corporate Centre, 76 Royal Avenue, Sandringham, 3191, is open Monday-Friday 8.30am-5pm.

Postal address

PO Box 27
Sandringham VIC 3191

ABN

65 486 719 651

Media enquiries

Visit our media centre