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COVID-19 community information

Find out more about service changes and the support available during the COVID-19 pandemic.
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Contact us

Is it an emergency, or outside of business hours?

Please call us on (03) 9599 4444.

Use this form to

  • Ask a question
  • Report an issue
  • Request a service
  • Discuss an existing service request

Before completing this form, why not take a look at our customer service commitment.

Useful service links










Do you want to appeal a fine?

You can do that online. Find out how to request an infringement review.

For example, Balcombe Park
Start typing and select from list, e.g. 1/123 Street Name, Suburb

The Bayside address


Start typing and select from list, e.g. 1/123 Street Name, Suburb

Location details

Please let us know a property address, or one close to it.



Files must be less than 10 MB.
Total upload limit per form is 20 MB.
Allowed file types: gif jpg jpeg png tif pdf doc docx.
Files must be less than 10 MB.
Total upload limit per form is 20 MB.
Allowed file types: gif jpg jpeg png tif pdf doc docx.
Files must be less than 10 MB.
Total upload limit per form is 20 MB.
Allowed file types: gif jpg jpeg png tif pdf doc docx.
Can someone be hurt because of this issue? Does it need to be made safe?


Please call if there's a risk of injury

Please call us on (03) 9599 4444 to report the issue.









Files must be less than 10 MB.
Total upload limit per form is 20 MB.
Allowed file types: gif jpg jpeg png tif pdf doc docx.
Files must be less than 10 MB.
Total upload limit per form is 20 MB.
Allowed file types: gif jpg jpeg png tif pdf doc docx.
Files must be less than 10 MB.
Total upload limit per form is 20 MB.
Allowed file types: gif jpg jpeg png tif pdf doc docx.
Issue location details
Please let us know the property address of the issue, or one close to it.
Start typing and select from list, e.g. 1/123 Street Name, Suburb






Could one of these forms help?

Please provide some information



Could one of these forms help?

Could one of these help?

Could one of these forms help?



Location details
Please let us know the property address, or the one closest to it.
Start typing and select from list, e.g. 1/123 Street Name, Suburb

Please describe the service you require


Files must be less than 10 MB.
Total upload limit per form is 20 MB.
Allowed file types: gif jpg jpeg png tif pdf doc docx.
Files must be less than 10 MB.
Total upload limit per form is 20 MB.
Allowed file types: gif jpg jpeg png tif pdf doc docx.
Files must be less than 10 MB.
Total upload limit per form is 20 MB.
Allowed file types: gif jpg jpeg png tif pdf doc docx.


If you are anonymous, you will not receive

  • An email confirmation showing your submitted information
  • Communication or updates from us about this issue
  • A reference number for this contact
Information




A reference number looks like 17653075 or BAY-0008298.







Files must be less than 10 MB.
Total upload limit per form is 20 MB.
Allowed file types: gif jpg jpeg png tif pdf doc docx.
Files must be less than 10 MB.
Total upload limit per form is 20 MB.
Allowed file types: gif jpg jpeg png tif pdf doc docx.
Files must be less than 10 MB.
Total upload limit per form is 20 MB.
Allowed file types: gif jpg jpeg png tif pdf doc docx.
Your details