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Make a complaint

You can make a complaint if you are dissatisfied with a decision made, the service we provide or when we have failed to comply with our policies or procedures.

You can also make a complaint if you are unhappy with the actions of Council (representatives, employees or contractors).

Before making a complaint

Please read our complaint handling process or review out Complaints Handling Policy. 

What does your complaint relate to?
Have you previously contacted Council in relation to this matter?
Please provide additional information to assist with completing your request.
Do you have any photos or documents which can help us assist you with your request.

Allowed file upload: one file only
File must be less than 30 MB
Allowed file types: txt rtf pdf doc docx odt ppt pptx odp xls xlsx ods gif jpg jpeg png
Total upload limit per form is 30 MB

Allowed file upload: one file only
File must be less than 30 MB
Allowed file types: txt rtf pdf doc docx odt ppt pptx odp xls xlsx ods gif jpg jpeg png
Total upload limit per form is 30 MB

Allowed file upload: one file only
File must be less than 30 MB
Allowed file types: txt rtf pdf doc docx odt ppt pptx odp xls xlsx ods gif jpg jpeg png
Total upload limit per form is 30 MB

Your details

Please provide your contact details
Start typing and select from list, e.g. 1/123 Street Name, Suburb.
Contact
Would you like to be contacted in reference to your feedback?
How would you like to be contacted?

When we receive your complaint we will assess the information available and decide the most appropriate course of action. We will attempt to resolve your complaint at the time you first contact us.

We will record the details of your complaint and send you an acknowledgement email, including the next steps involved, within 5 working days.

If you are anonymous, you will not receive:

An email confirmation showing your submitted information, communication or updates from us about this issue. 

Your reference number will appear on the confirmation page once you submit this form.

If you are decide not to be contacted, you will not receive:

An email confirmation showing your submitted information, communication or updates from us about this issue. 

Your reference number will appear on the confirmation page once you submit this form.

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