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Payment options

Pay an existing account using one of the following options.

Bayside Care and Support offer a range of payment options and methods including Direct debit, BPay, and more. Select from the below payment methods or register for a direct debit payment. 


The Aged Care Biller code for Bayside Council is 102368.  Your reference number is listed on the bottom of your account. 

Use BPay to pay from cheque, savings or credit card accounts. 

Pay your aged care account securely online by Visa, Mastercard (a surcharge of 0.68% will apply), or AMEX (a surcharge of 0.62% will apply). 

Call 1300 725 338 to pay your aged care account securely by Visa, Mastercard (a surcharge of 0.68% will apply), or AMEX (a surcharge of 0.62% will apply).

To register for direct debit, please either complete the online form below.

Set up your direct debit

Credit card payments are not accepted for direct debits. For more direct debit information, please refer to the attached service agreement.

If you wish to use a different bank account from the one provided, you will also need to fill out the below form to authorise the change of details.

Direct debit arrears

If you have arrears on your account, we can assist you with managing your payments. Please call us on 9599 4444.

Existing direct debits

If you already have a direct debit agreement to pay your account, your direct debit will continue until you notify us in writing that you wish to cancel the service.

Direct debit dishonours

If you do not have sufficient funds in your account, or your bank advises that the money was unable to be deducted from the account that you have provided us, you may be subject to a dishonour fee. Three consecutive dishonours result in a cancellation of this service and your account will need to be paid using any of the alternative payment options listed.

Cheque or money order only. Please note, Credit card payments by mail are not accepted.

Bayside City Council
PO Box 27
Sandringham VIC 3191


Pay at any Post office.  Note Credit Card payments are not accepted. 

Bayside Council Corporate Centre

Payments accepted at the Cashier's Counter are cash, cheque, money order, EFTPOS and credit card (Visa, Mastercard surcharge of 0.68%, or AMEX surcharge of 0.62% will apply).

Opening hours are 8.30am and 5pm Monday to Friday.

76 Royal Avenue Sandringham. 

Use the below form to request to receive your sundry debtor invoices and statements via email. 

One your request has been processed, you will no longer receive these in the post.

Request to receive your sundry debtor invoices and statements by email

Register for a Direct debit account payment 

Your details
Please tell us your account type
You will find this number in the top right hand corner under the date on your invoice.
By ticking this box and completing this form, the persons whose name has been entered into the names fields above requests and authorises Bayside City Council (Debit User Identification Number 091654) to arrange, through its own financial institution, for any amount Bayside City Council may debit or charge you to be debited through the Bulk Electronic Clearing System from an account held at the financial institution identified below and paid to the Debit User, subject to the terms and conditions of the Direct debit Request Service Agreement (and any further instructions provided below). 
Home address
Type out your address
Details of account to be debited
This is your banks 6-digit number 
Direct Debit is not available from a credit card
By submitting this Direct Debit Request you acknowledge having read and understood the terms and conditions  governing the debit arrangements between you and Bayside City Council as set out in this Request and in your Direct Debit Request Service Agreement. 

Debiting your account.

1.1 By signing a Direct Debit Request, you have authorised us to arrange for funds to be debited from your account. You should refer to the Direct Debit Request and this agreement for the terms of the arrangement between us and you.

1.2 We will only arrange for funds to be debited from your account as authorised in the Direct Debit Request, or we will only arrange for funds to be debited from your account if we have sent to the address nominated by you in the Direct Debit Request, a billing advice which specifies the amount payable by you to us and when it is due.

1.3 If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited, you should ask your financial institution.

2. Amendments by us
2.1 We may vary any details of this agreement or a Direct Debit Request at any time by giving you at least fourteen (14) days' written notice.

3. Amendments by you
3.1 You may change the bank account details, or terminate this agreement by providing us with at least fourteen (14) days' notification in writing: Postal Address: Bayside City Council PO Box 27 Sandringham Vic 3191 Email: Fax (03) 9598 4474.

4. Your obligations
4.1 It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with the Direct Debit Request.
4.2 If there are insufficient clear funds in your account to meet a debit payment: (a) you may be charged a fee and/or interest by your financial institution; (b) you may also incur fees or charges imposed or incurred by us; and (c) you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.
4.3 You should check your account statement to verify that the amounts debited from your account are correct.
4.4 If Bayside City Council is liable to pay goods and services tax ("GST") on a supply made in connection with this agreement, then you agree to pay Bayside City Council on demand an amount equal to the consideration payable for the supply multiplied by the prevailing GST rate.

5. Dispute
5.1 If you believe that there has been an error in debiting your account, you should notify us directly on 9599 4444 and confirm that notice in writing with us as soon as possible so that we can quickly resolve your query. Alternatively, you can take it up with your financial institution direct.
5.2 If we conclude as a result of our investigations that your account has been incorrectly debited, we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.
5.3 If we conclude as a result of our investigations that your account has not been incorrectly debited, we will respond to your query by providing you with reasons and any evidence for this finding in writing.

6. Accounts
You should check: (a) with your financial institution whether direct debiting is available from your account as direct debiting.