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Effective communication

A guide to inclusive communication for aged care agencies

Agencies can use the connecting through inclusive communication practice guide to have conversations about the person, not their illness or disability. It also helps agencies consider the person's diversity, such as their culture, language, and background.

This resource shows how to use wellness and inclusive communication elements to describe your service on the My Aged Care service finder.

Connecting the pieces

Connecting the pieces provide a range of resources to support organizations in implementing inclusive person-centred practice.

Connecting the pieces resource guide.

Community Stories

Community and human service workers can use the Gathering Stories guide to gather stories from the people they work with. It is important to hear from the people we work with so that we can better understand their needs and experiences.