Information and Support Volunteer

Bayside Community Information and Support Service (BayCISS) is a not-for-profit organisation based in the Bayside providing support, advocacy, referral and information including counselling and case work, to vulnerable and low-income community members.

We aim to bring about a long term, positive change to people’s lives by working with them.

We are:

• Non-judgmental – we respect all people and do not judge
• Accessible – we are available to people when they need support
• Flexible – we provide a range of services and links with partners 
• Collaborative – we work with others in partnership

Key Function:

The Information and Support Volunteer provides services to vulnerable and low-income individuals in a confidential and impartial manner whilst respecting the individual’s right to make their own choices and decisions. This is done while operating within the agency’s policies, procedures, standards and relevant Government legislation, Laws and Acts

Key Responsibilities: 

• Be available to work a regular rostered duty time of approximately four hours;
• Arrange swaps with another worker when unavailable to work as rostered. When unable to attend or find a replacement for your shift, the Manager must be notified as soon as possible;
• Keep up-to-date with relevant material and new information;
• Attend regular training made available to volunteers;
• Be familiar with and adhere to BayCISS policies and procedures; 
• Respect the client’s right to confidentiality, privacy and non-judgmental support at all times.

Want to know more? Chat with the friendly BayCISS team on 9555 9910